There are NO exchanges on skincare products. If there is ever an issue, please reach out to us and we will assist as much as possible.
Shipping is Monday-Wednesday only. Please keep track of your product as some products are heat sensitive. We are not responsible for products left in excess heat. You are responsible for any shipping fees for re-shipment.
There will be a 15% restocking fee for unclaimed, refused or wrong address. Shipping fees are non-refundable.
Report any damaged or missing items within 5 days of receiving your package. Send picture (s) of your product to sales@AssanaSkincare.com. No claim will be honored after 5 days.
Please note, the efficacy of your product will not decreased if it melts. Please pop it in the refrigerator for a few minutes and it will solidify and be ready to use.
Thank you for your cooperation and understanding.